PKIsigning Support
The PKIsigning team continuously monitors the software. If you encounter any issues or simply have a user question, we are here to help!
How can we help you?
We are happy to help if you have a question about our product, need assistance or have a development request, for example. We record your support questions in a structured manner and development requests are added to our development team’s backlog. The support desk is English-speaking and easily accessible on working days from 9 a.m. to 5 p.m.
Call: 085-0185063 – option 2
Email: support@pkisigning.nl
You can also view the status of our product and underlying services in real time via the status page.
More to help you…
We are happy to help you get started with all kinds of resources and, above all, clear agreements, so that we can monitor them and meet your expectations!
Up-to-date Knowledge Base
As a customer, you get access to an extensive knowledge base with articles and explanations about all the software’s functionalities. The knowledge base is updated with every release. Here are some examples of what you will find there:
User manuals
- FAQ
- Account & Dashboard
- Working with documents
- Signatories and signing
- Monitoring files
- Cloud certificates
Organisational settings
- Setting up your organisation
- Dealing with admin rights
- Organisation settings
- Organisation management
Technical documentation
- Working with web browsers
- The PKIsigning Agent
- AATL in Adobe
- Setting up specific features
- Technical information
- API documentation
Service level agreements (SLA)
We like to make clear agreements so that you know where you stand. The team at PKIsigning monitors these agreements. Here is a selection of the SLA components that we agree with you when you become a customer:
Availability
An availability percentage has been included, along with a detailed calculation method and agreements in the event that we fail to meet this percentage.
Maintenance
Agreements have been made regarding the method of maintenance. Scheduled maintenance will always be announced in advance.
Incidents
Agreements have been made regarding the reporting of incidents and prioritisation. A table has been attached with response and recovery times. These vary from 3 hours to several working days.
‘If we encounter any issues, we receive prompt and adequate support.’
Rob Vergeer (Mazars) over PKIsigning